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nifty customer privacy notice
Last updated: July 10, 2025
This Privacy Policy describes how Nifty (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information (see bullet point list below) when you visit or use our services from getnifty.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
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Contact details
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Email: hello@getnifty.co.uk​
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What information we collect, use, and why
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To provide our services, we collect some personal information about you. What we collect depends on how you use Nifty and where the information comes from.
We use this information to stay in touch with you, improve what we offer, meet legal requirements, follow our terms of service, and keep Nifty and our users safe.
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We collect or use the following personal information for dealing with Nifty Helper queries that have been submitted by you:
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Name: Your Full Name
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Age: Your current age and Date of Birth
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Contact Details: Such as you residential Address, Email Address & Telephone Number)
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Customer Support Information: Information regarding your smart devices that you require help with.
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We collect or use the following information for information updates or marketing purposes:
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Name: Your Full Name
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Age: Your current age and Date of Birth
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Contact Details: Such as you residential Address, Email Address & Telephone Number)
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Customer Support Information: Information regarding your smart devices that you require help with.
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Lawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
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If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.​
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Our lawful bases for the collection and use of your data​
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We collect certain personal information — such as your name, contact details, and device type — so we can offer you meaningful, personalised support. This helps us understand the specific issue you're experiencing with your phone or tablet, and allows a Nifty Helper to respond with advice or create tailored resources to guide you through it. We believe this use of your information benefits you by making our help as useful and relevant as possible, without causing any harm or risk to your privacy. We only collect the information we need, and we never use it for marketing or share it with other organisations without your permission.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
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Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We may collect limited personal information — such as the type of support you requested — to help us understand common digital challenges and improve our services. This also allows us to share helpful updates or tips that may be relevant to others with similar needs. We believe this supports our mission to help more people confidently use their devices, without compromising your privacy. Your name or contact details will never be shared or used for marketing without your clear permission.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
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Where we get personal information from
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· Directly from you
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How long we keep information
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12 months
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How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the email address: hello@getnifty.co.uk
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113